This guide explains how to detect, investigate, and resolve issues where the Regmaker strategy fails or Trader data has not been updated correctly, resulting in alerts or incomplete processing.
The Regmaker strategy sends an SMS alert when:
Note:
Support engineers can add their own cellphone number to the strategy configuration to receive these alerts.
(Run BEFORE any import or strategy re-run)
Technocore/data.import
If files are NOT present:
(Run BEFORE re-running the strategy)
Run a query against:
trader.meta_contracts_state
Expected result:
Log in to:
v2.fhgo.co.za
Execute the data import script:
/home/admin/regmaker_sourcedata
Allow the script to complete fully
Re-run the database check in Section 3.1
Once FTP files are confirmed present and Trader data is verified:
Log in to:
v2.regmaker.co.za
Run the scheduler:
python factory.core/ObjScheduler.py
Select and execute the Regmaker strategy task
(Run AFTER strategy completes)
Verify that:
If buckets are empty or timestamps are outdated, the strategy did not complete successfully.
Escalate the issue if:
Include in escalation:
meta_contracts_state query resultsmeta_contracts_state for today’s ~70k records/home/admin/regmaker_sourcedataDocument type: Support Runbook / SOP
System: Regmaker