NOTICE: All information contained herein is, and remains
the property of TechnoCore Automate.
Updated : 2026-03-25
ObjWorkflowTicket is a workflow node that creates,
updates, assigns, or comments on tickets from within
a workflow DAG.
Registered as WorkflowNodeType.TICKET.
| Key | Used By | Description |
|---|---|---|
ticket_action |
all | create, assign, status, comment, resolve, close, escalate_overdue |
ticket_subject |
create | Ticket subject |
ticket_description |
create | Ticket description |
ticket_priority |
create | CRITICAL, HIGH, MEDIUM, LOW |
ticket_type |
create | USER, INTERNAL, BUG, FEATURE |
ticket_requested_by |
create | Requester identifier |
ticket_guid |
assign, status, comment, resolve, close | Target ticket |
ticket_status |
status | New status value |
ticket_assigned_to |
assign | User to assign |
ticket_comment |
comment | Comment text |
| Key | Description |
|---|---|
_ticket_guid |
GUID of created ticket |
_ticket_number |
Ticket number |
_ticket_result |
Operation outcome |
| Action | Description |
|---|---|
create |
Create a new ticket |
assign |
Assign ticket to user |
status |
Change ticket status |
comment |
Add comment |
resolve |
Resolve ticket |
close |
Close ticket |
escalate_overdue |
Escalate all overdue tickets |
ObjTicket.py — ticket lifecycle managementObjWorkflowAi.py — AI workflow node patternUpdated : 2026-03-25